Shipping Policy

Shipping Policy for Kian Elegance Pvt Ltd.

1. Processing Time:

Orders are typically processed and shipped within 3 – 5 business days from the date of payment. During peak seasons or promotional periods, processing times may be extended, and we appreciate your patience.

2. Shipping Methods:

We offer standard and expedited shipping options for our customers' convenience. Shipping rates and estimated delivery times are calculated at the checkout based on your selected shipping method.

3. Shipping Locations:

Kian Elegance Pvt Ltd currently ships to addresses within the India. For international orders, please contact our customer support team to inquire about shipping availability and rates.

4. Shipping Confirmation:

Once your order has been shipped, you will receive a confirmation email containing tracking information. Please allow up to 24 hours for the tracking information to be updated in the carrier's system.

5. Lost or Damaged Items:

While we take utmost care in packaging your order, Kian Elegance Pvt Ltd is not responsible for items lost or damaged during transit. If you receive a damaged item, please contact our customer support team within 1-3 days of receiving your order.

6. Address Accuracy:

Customers are responsible for providing accurate shipping information during the checkout process. Kian Elegance Pvt Ltd is not responsible for orders shipped to incorrectly provided addresses.

7. Returns Due to Non-Delivery:

If a package is returned to us due to non-delivery (e.g., incorrect address), the customer will be responsible for the cost of re-shipping.

8. Deliveries:

Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number inputted at time of placing the order.

Kian Elegance Pvt Ltd is not liable for delays in delivery caused by circumstances beyond our control, such as weather conditions, natural disasters, or carrier delays.

9. Shipping Fees:

Shipping fees are non-refundable unless there was an error on our part in processing your order.

10. Holiday Shipping:

During peak holiday seasons, please anticipate additional processing and delivery times due to increased order volumes.

11. Contact Information:

For any questions or concerns regarding your order or our shipping policy, please contact our customer support team at customer support number: 345xxx.

Note: This shipping policy is subject to change, and any updates will be reflected on our website. Please review our terms regularly for the most up-to-date information.